About Your Local MINI Retailer | Hedin Automotive Enfield

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

154 ratings and 120 comments received in the last 90 days.

08 October 2026

Joe Martin my Salesman was brilliant with all aspects of my Mini JCW convertible, from purchase to handover. Thank You Joe.

08 October 2026

Very good service

07 October 2026

An excellent experience from start to finish. Joe Martin was fantastic-friendly, professional, and incredibly helpful throughout. He made the whole process smooth and stress-free, and I could not have asked for better service.

04 October 2026

Useful guidance and help throughout the purchase process. Always answered our questions and was ever more than a phone call away.

03 October 2026

From ordering to collection Amanda was exceptional.

02 October 2026

n/a

29 September 2026

Kept well informed of updates from my adviser Joe , he was always very helpful

29 September 2026

Everything from beginning to end was clear and fast. The staff member was top tier.

29 September 2026

We had perfect attention whilst we were being at the showroom explaining all details of my new car very pleased indeed thank you

25 September 2026

Great Service from Rocco Avena. Best experience I've had buying a car. Very helpful and efficient

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24 September 2026

I'll give five stars because I had the most wonderful lady Amanda who helped me along with every step with my new MINI , and I would recommend anybody to go and visit and speak to Amanda .

23 September 2026

Joe was amazing very informative and organised. Very helpful and definitely goes the extra mile.

23 September 2026

Excellent customer service provided by Joe Martin. He went above and beyond.

15 September 2026

Fast efficient friendly

04 September 2026

We're God

28 August 2026

Rocco the sales person went above and beyond and was super helpful. Nothing was a problem and he helped me with every part of the journey. The whole ordering and delivery process as well as the finance and part exchange was easily managed.

18 August 2026

Dealt with Amanda & Joe Martin great people took care of the transaction nicely explained everything to a T

10 August 2026

Joe was very helpful and provided a friendly service.

28 July 2026

Very efficient and pleasant staff. Answered all our queries and helped us make the right choice

28 July 2026

Great communication throughout. Very polite, knowledgeable, and quick to get back to me with any questions I have.

23 July 2026

The service was great everything was explained clearly and joe who dealt with us was great.

21 July 2026

The service with Amanda was perfect from the beginning to the end. I couldn't be happier with the service.

18 July 2026

Amanda at Motobility Hedin was fantastic such a lovely lady and so helpful we were given excellent service a credit to mini

17 July 2026

Brilliant service. Made to feel special. Salesperson extremely good, an assett to the company. Everything explained very clearly. Bezt service ever had.

16 July 2026

Rocco made it a really nice experience especially for my daughter whom I purchased the car for :)

16 July 2026

Amanda in the Mini showroom really assisted me in getting the perfect car and its a dream to drive. I will definitely order my next one from her.

11 October 2026

Sorted out all I wanted, kept me informed. Polite and businesslike staff.

10 October 2026

Great customer service from start to finish

10 October 2026

The person who handled my case was really really helpful and very nice! He explained everything to me and even went out of his way!

10 October 2026

Pani was so helpful and quick to get my car sorted

08 October 2026

My car was returned due to it being defective despite it being brand new from collection.

08 October 2026

Great service

08 October 2026

Was the cleaning service is never up to par it's always a dirty job left in the car not nice

07 October 2026

very efficient service

05 October 2026

very nice experience , was easily explained and very nice people

05 October 2026

The person who dealt with me was extremely helpful and effective

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05 October 2026

Really a great experience

03 October 2026

We had a great experience with Joe Martin from the centre. He was extremely helpful from beginning to end, kept us updated throughout and arranged everything for us. We really appreciated his support and excellent service, thank you Joe!

03 October 2026

I was astonished at the outstanding service I was given,and so grateful to have received immediate attention and 1st class tyre replacement by a young lady who was outstanding.

01 October 2026

Easy to book, car was serviced on time and updates were given

30 September 2026

Really good service and communication throughout

30 September 2026

Great customer service from Marco Geremia.

30 September 2026

Apologies, I had overlooked your survey from weeks ago! I was delighted with the service given.

29 September 2026

Very satisfied with how I was treated by Panni. Not satisfied by the fact that my appointment time was changed by an AI glitch and even though reception staff seemed aware of this did not let me know.

29 September 2026

All round good seevice from start to finish

28 September 2026

Always a great service

28 September 2026

Excellent service from all members of staff I interacted with.

28 September 2026

Great service as always

27 September 2026

Superb, efficient service from Stephen James

27 September 2026

Very good service was so helpful when I needed help.

27 September 2026

I needed work done and they helped me save money and managed to fix a problem

26 September 2026

Very satisfied with the swiftness of the service. My dissatisfaction; 2 days after given all green light, my car sent a message that my washer fluid was low. Surely this should have been picked up during the service?

25 September 2026

I request my radio stations to be installed while my car was with you As I had lost them all Sandra DeSousa had arranged it for me They told her they had installed them when I collected the car and got home nothing had been done, very disappointing.

24 September 2026

I was well informed and not pushed to have advisory work. All done in good time. I've used mini Watford and Borehamwood and Enfield is much more professional and efficient.

23 September 2026

Very efficient process. All happened exactly as promised. Face to face customer service experience excellent and helpful.

22 September 2026

Pany was very polite ,very attentive and answer all my questions. In general all the staff make you feel very welcome

22 September 2026

Panayiotis Theodorou was helpful and a pleasure to deal with.

22 September 2026

Great customer care and only marked down a point due to cost

22 September 2026

Best service and dealer in the industry.

22 September 2026

Prompt work carried out and communication

21 September 2026

they were polite and very helpful

21 September 2026

My MOT went accordingly, Pani made sure i didn't wait long and his customer services are excellent.

21 September 2026

Everything was dealt with as speedily as possible. Michael, in the service team was particularly polite and helpful.

21 September 2026

Great service

21 September 2026

They constantly rang and messaged me hounding me to book in my service. Staff were nice but I was told to live my car from just outside the car park to inside the car park when I couldn't get in because a tow truck was blocking the entrance

17 September 2026

They are frenly

15 September 2026

Happy with the overall experience from drop off to pick up.

15 September 2026

In May 2026, I ordered a new Motability vehicle. Joe Martin was the Mini Expert. The experience was smooth, clear and delightful.

15 September 2026

Very efficient great service

14 September 2026

The technicians kept in contact with me from the start and were professional in their approach with me .

14 September 2026

The staff where very polite, knowledgeable and made the visit fantastic

13 September 2026

Efficient and everything explained

13 September 2026

Great customer service

13 September 2026

Great service from the customer team

07 September 2026

Good Communication about the service

06 September 2026

Great Service

06 September 2026

Excellent service 5 stars completely satisfied

05 September 2026

Good customer service and kept us updated all the time.

31 August 2026

I havent acrually visited Stephen James recently. You need to update your records

30 August 2026

Great service

30 August 2026

As always, a very professional, competent and friendly service. Whatever the problem I am always put at ease knowing that everything will be dealt with efficiently.

29 August 2026

I was looked after very well by Danny. I was also asked if I needed space to work. My first MOT and brake fluid was changed. It was done well and I was informed once it was ready. I also had a complimentary car wash which I was very grateful for.

29 August 2026

Great service from start to finish. No hard sales techniques and professional and courteous.

28 August 2026

I rang them a few times to ask questions about the up coming service. Left messages for someone to call back. No one did. Since you got rid off a few staff that I used to see when my cars were booked in who did ring back the service isn't as good.

26 August 2026

All good very polite staff seen on time and was kept up to date on progress

25 August 2026

Very fast and efficient

24 August 2026

Hannah was super helpful from the moment I stepped through the door. Kept it constantly updated and had my car sorted in no time. Also other staff members were very welcoming which is very nice to see. I will always choose Hedin Enfield for my repair

24 August 2026

Genuinely very impressed with the service provided from start to finish. Smart, knowledgeable, courteous and helpful staff - from the man overseeing the parking on arrival, the welcome and ease of check in on the front desk, to the vehicle collection

24 August 2026

Everyone was just so nice Polite Approachable & friendly Excellent customer service

21 August 2026

Very nice service and helpful.

20 August 2026

Because my car was not repaired, I asked questions and got no answers or a call back

20 August 2026

Very transparent and communicated the process well. I felt less anxious about being surprised by repairs and work that I was not expecting.

20 August 2026

Very good customer service

20 August 2026

Always excellent service from all staff

16 August 2026

First class efficient service

16 August 2026

Always good service in Enfield

16 August 2026

I was very satisfied from start to finish.Friendly team

11 August 2026

Good, knowledgeable and helpful person I dealt with but can't remember his name

11 August 2026

Took a long time for the repair and service and very expensive

11 August 2026

Good service and on time

08 August 2026

Quick service. Felt a bit expensive for what it was.

07 August 2026

My car service was processed and undertaken professionaly and promptly. Making the appointment was simple and efficient.

05 August 2026

Friendly staff, quick turnaround of car

04 August 2026

Excellent service from everyone as always

02 August 2026

Because I still had to pay even though it's under warranty.

02 August 2026

The agent lied to me. He said that I had put another brands windscreen wash in my car. I had already paid Hedin Mini to flush through my windscreen wipers recently . He kept arguing with me. Probably, mini didn't do this when I paid for it. Who knows

02 August 2026

Polite and deficient

01 August 2026

My car wasn't cleaned after service

28 July 2026

The car sales man wasn't working for the money. You can tell he likes his job.

27 July 2026

Very professional and knowledgable from start to finish. The whole process was made so very easy. The went out of their way to "do" rather than not.

27 July 2026

Everyone helpful and welcoming

27 July 2026

Took 2 days to get the car back after multiple phone calls and emails. All because Danny sent a text message to an incorrect mobile number despite having both my wife and my correct numbers on the system. He never bothered to reply to my emails.

26 July 2026

Smooth process from drop off to pick up

25 July 2026

Very professional

22 July 2026

The service what I receive today it was excellent I will always recommend your services thanks ??

22 July 2026

human service, care and professionalism

20 July 2026

Easy, good comms and car returned before time, clean and satisfactory

20 July 2026

Very efficient and clear communication

19 July 2026

My car now drives smoothly and comfortably without strange noises like an old truck.

19 July 2026

Easy and great value

FIND Hedin Automotive Enfield.

Address

Lincoln Road, Enfield, EN1 1SW

Opening Hours

Mon–Fri:08:00 - 19:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

020 8269 8135

Map

Areas served

Enfield as well as surrounding areas including Hertford, Edmonton, Potters Bar and Waltham Cross

View map

Address

Unit 1 Martinbridge Estate, Lincoln Road, Enfield, EN1 1SP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8443 8443

Map

Areas served

Enfield as well as surrounding areas including Hertford, Edmonton, Potters Bar and Waltham Cross

View map